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Terms of service

Last Updated: 01/12/2025

Welcome to OCEAN (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website shop-ocean.com, including all pages, features, content, and services (collectively, the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Use of Our Website

You must be at least 18 years old (or the legal age of majority in your country) to make purchases on our Site. By using the Site, you agree not to:

  • Use the Site for unlawful purposes

  • Interfere with the security or functionality of the Site

  • Engage in fraudulent or misleading behaviour

  • Attempt to gain unauthorised access to our systems

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Products & Pricing

We make every effort to display product colours, descriptions, availability, and pricing as accurately as possible. However:

  • Colours may vary depending on your screen

  • Product availability is not guaranteed

  • Prices may change without notice

We may correct inaccuracies, update information, or cancel orders if an error has occurred (including after the order has been submitted).

3. Orders & Payments

When you place an order, you agree that:

  • You provide accurate and complete information

  • You are authorised to use the payment method provided

  • We may cancel an order due to suspected fraud, incorrect information, or stock issues

Payments are processed securely through Shopify’s payment partners. We do not store your payment information.

4. Shipping & Delivery

Shipping times are estimates and may vary due to carrier delays, customs, seasonal demand, or circumstances beyond our control.
Full details are available on our Shipping & Returns page.

5. Returns & Refunds

We offer returns in accordance with our Refund Policy, available on the Site.
To be eligible for a return, items must meet the conditions specified in that policy.

We reserve the right to refuse refunds for items that do not meet return criteria.

6. Promotional Codes & Offers

From time to time, we may offer discount codes, promotions, or loyalty rewards. These are subject to conditions which may include:

  • Minimum spend

  • Expiry dates

  • One-use limitations

  • Restrictions on sale items or specific collections

We may modify or cancel promotions at any time.

7. Intellectual Property

All content on the Site — including text, images, graphics, logos, branding, product descriptions, and digital assets — is the intellectual property of OCEAN or our partners.

You may not copy, reproduce, modify, distribute, or exploit any content without our written permission.

8. Third-Party Links

Our Site may contain links to third-party websites. These are provided for convenience only.
We are not responsible for the content, policies, or practices of third-party sites.

9. User Accounts

If you create an account:

  • You are responsible for keeping your login details secure

  • You agree to notify us immediately of any unauthorised access

  • We may suspend or terminate accounts that violate our Terms

10. Limitation of Liability

To the fullest extent permitted by law:

OCEAN shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or products purchased, including:

  • Loss of data

  • Loss of profits

  • Service interruptions

  • Inaccurate information

Our total liability will not exceed the amount paid for the specific product giving rise to the claim.

11. Warranties & Disclaimer

The Site is provided “as is” and “as available.”
We do not guarantee that:

  • The Site will always be available or error-free

  • Any defects will be corrected promptly

  • The content is always accurate or complete

12. Privacy

Your privacy is important to us.
Our Privacy Policy explains how we collect, use, and protect your personal data.

Using the Site constitutes acceptance of our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of Spain, without regard to conflict of law principles.
Any disputes will be resolved in the competent courts located in Spain.

14. Changes to These Terms

We may update these Terms at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

📩 support@shop-ocean.com
📍 OCEAN Shop Javea, C/ Ronda Norte 18, Jávea, Spain